/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.

Sehrish Alikhan

Rise of the superapp

Sehrish Alikhan - Reporter, Finextra
Discussion
Apple offers to open up NFC payments access to settle EU antitrust probe
Stephen Wilson

Stephen Wilson

  The article states: "Apple would create the necessary APIs to allow equivalent access to the NFC components in the Host Card Emulation mode, a technology issued to securely store payment credentials and complete transactions, without relying on an in-device secure element." I want to query the part about 'not relying on an in-device secure element'.  As I understand Host Card Emulation, it does use a secure element, just not the same one as in the EMV smartcard. That is, the protocol will use Apple's iPhone enclave. For a bank and a handset vendor to agree to use an NFC chip set to emulate an EMV card, thebank must satisfy itself that the NFC chips are more or less equivalent to EMV chips as "secure elements".  It will bethesame logic when a handset's NFC chip set isused to hold an (emulated) eID, e-passport or mDL.  If I am correct, then the article might be misleading for it implies that the Apple NFC offering would foresake a secure element.  Steve Wilson, Lockstep Consulting. 
TSB finds over a third of adverts on Facebook Marketplace could be scams
Ketharaman Swaminathan

Ketharaman Swaminathan

  If banks are going to be held liable for reimbursement for APP Scam due to proposed Drunk Under Lamp Post regulation, I totally get why they'd want to take preemptive action to nip the problem in the bud. But, even by modern best practice of using sample size of only 2000 to survey populations of 60M or more, TSB's sample size of 100 Facebook Marketplace posts seems very small.
India partners Google Pay to take UPI global
Ketharaman Swaminathan

Ketharaman Swaminathan

  A coupla years ago, there was a lot of Kool Aid that Google was showcasing UPI to Fed for USA's A2A RTP, which was then in planning stage. With Fed going ahead with another product for FedNow, that movie didn't end well.   Hope this new Google-UPI movie has a better ending.
Barclays opens new year with plans for more branch closures
Philippe Guenet

Philippe Guenet

  The incumbent banks have been rather resilient to the digital revolution and the challenger banks have been relatively marginal. Why? I believe that Trust is at the center of the choice still, and if you want to host meaningful money like you paycheck, you tend to use a big bank. Part of this Trust came from Banks being in our life for some time and being present in our high-streets contributed to this perception. I am not sure that this is recognised as much as it should.  In leaving the high-street, big banks reduce this perception (even if there is a fair amount of inertia to this erosion), and they start competing on equal terms with challengers. And well, I am a Barclays customer and I have not seen any noticeable improvements to their App in many years. And this is still considerably behind Monzo and others. I am now starting to consider shifting my main & business to a challenger instead.  And the other major strength in banking is the balance sheet. This is what allows you to provide services (particularly lending). Once the deposit start shifting, it is when it is going to start to hurt those big banks. Especially as they don't have the agility to react. 
Kirsty Rutter

Will 2024 be a progressive year for fintech investment?

Kirsty Rutter - Fintech Investment Director, Lloyds Banking Group