alex-kreger
Alex Kreger

Alex Kreger

Founder & CEO at UXDA
Message Message me Posts: 70 Comments: 15
Bio Alex Kreger is a financial UX strategist, Founder & CEO of UXDA - passionate financial UX design architects and designers who have added soul to more than 100 digital financial services in 36 countries. Career History Most financial brands struggle to overcome the ordinary to make their digital service so stunning that the entire team would be passionate about it and customers would love to use it. UXDA has applied its unique UX methodology to design more than 100 financial products in 36 countries that empower business digital advantage and lead to breakthroughs. The UXDA mission is to humanize the financial industry using the power of design. In a few recent years, UXDA has shared more than 100 long reads to inspire the financial and banking community on customer and user experience in financial services and digital transformation. The total reached audience is 300 000 finance and design professionals from 127 world countries. Alex is also the creator of the unique Financial UX Design methodology: science and expertise-based approach for engineering products that rely on human psychology and the specifics of financial services and digital technologies.

Blogs

Banking Strategy, Digital and Transformation

Five Ways to Improve Customer Experience in Financial Services in 2024

04 Jan 2024

According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or slow onboarding, and 81% believe poor data management lengthens onboarding and negatively affects customer experience. How do you encourage users to not...

Banking

Specifics of UX consultants and fintech designers in the banking industry

18 Dec 2023

Choosing the right fintech designer and UX consultant for a financial company's digital product is crucial for building a great service and a solid and positive financial brand image. The Pareto principle states that 20% of efforts impact 80% of success. In terms of digital financial products, actions related to user experience (UX) have the bigge...

Digital Banking

Fintech UX consultants: How a customer journey map helps in digital banking

14 Dec 2023

There is a lot of controversy surrounding the Customer Journey Map (CJM/UJM) and its methodology. Some consider it a useful tool in the development of digital services, while others are convinced it is a waste of time. The UXDA team has been using Customer Journey Mapping for more than eight years to create 100+ unique digital financial produc...

Banking

New business strategy formula: Improve customer engagement in banking

11 Dec 2023

Customer engagement in banking refers to the interactions and relationships between a financial brand and its customers that cultivate a sense of loyalty, involvement, and investment in the bank's products and services. It is a measure of how involved and committed customers are to the financial brand and how much effort they are ready to put into...

Alex is Commenting on