This step comes as part of the Bank’s ongoing efforts and commitment to enhance banking security, improve customer experience, and ensure their comfort, in line with regulatory compliance standards.

Commenting on the new service, Ammar Maqamess, Assistant Manager of the Electronic Banking Services Department at KIB, said: “Launching this important service reflects KIB’s commitment to adopting the latest industry developments and practices in banking. It aims to provide customers with more convenience and flexibility, ensuring they enjoy a smooth and distinctive banking experience. This aligns with the Bank’s comprehensive strategy aimed at keeping pace with digital transformation efforts and continually developing its services and products.”

He added that the process of updating customers’ personal information will now be easier and can be done through simple steps by logging into the ‘KIB Mobile’ application, filling out the ‘Update your KYC’ form with the new information, and confirming the request. He asserted that this entire process is carried out in accordance with the highest levels of protection and security standards, in simple and quick steps.

Maqamess highlighted that the ‘Update your KYC’ form offers customers a secure and fast alternative to physically visiting bank branches or calling the Bank. By simply logging into their banking accounts, they can update information such as civil ID, email address, home address, work details, and other essential information. These updates are reviewed and approved by bank staff in a short period of time.

It is worth noting that KIB continues to offer innovative and comprehensive services to achieve the highest levels of customer satisfaction. Additionally, it remains committed to investing in digital infrastructure as part of its comprehensive digital transformation strategy, enriching its banking customers’ experience with added value that encompasses ease, speed, and efficiency.